Chapter 9 - Business Analysis

This chapter provides us an information about the skills and knowledge that supports the business analysis. The underlying competencies are grouped into six categories:

  1. ANALYTICAL THINKING AND PROBLEM SOLVING: These skills are important to analyze problems and thinking effectively for business analysts. They should have the ability of creative thinking, decision making, learning by solving the problems,systems and visual thinking.                                                                                                                                                        
  2. COMMUNICATION SKILLS: Communication skills helps in conveying messages between the analysts. Sometimes, analysts communicate with the words and sometimes with the expressions and movements. Communications may be verbal, non-verbal, written or listening.             
  3. BUSINESS KNOWLEDGE: Business knowledge helps the business analysts to perform well in business, industry, organization, methodology by understanding the business concepts.                       
  4. INTERACTION SKILLS: In interaction skills, business analysts communicate and cooperate with different team members, sponsors, customers, vendors. This includes facilitation, leadership and influencing, teamwork, negotiation and conflict resolution, teaching.                    
  5. BEHAVIOURAL CHARACTERISTICS: Behavioural characteristics include ethics, personal Accountability, Trustworthiness, Organization and Time management, Adaptability. These focuses on skills and behaviours which increases the personal effectiveness in business analysis.                                                                                                                                              
  6. TOOLS AND TECHNOLOGY: Business Analysis Tools and Technology core competencies includes office productivity tools and technology, business analysis tools and technology, communication tools and technology. Business requires the use of prototyping, simulation,modelling, diagramming, communication and collaboration tools. These tools helps the business analysts to interact with the stakeholders and team members.

Comments

  1. Sukhpreet Singh23 January 2020 at 17:36

    Business analyst need to have some important skills to perform the role effectively.
    Understanding objectives: - business analyst must be having clear objective that what are the objectives, risks and would be the outcomes of the project. Unless the full map of success of project is not in the mind of business analyst the role cannot be performed successfully.
    Communication skills: - Business analyst must be good communicator. A good communicator must be able to make all the points clear to the listener. Not only this a good communicator must also be able to recognize the that what the speaker is expecting.
    Business knowledge: - Knowledge about the business is the most important for business analyst to make the business run effectively and to find out solutions to the problem, prepare methodology and to prepare the strategies according to the need of the company.
    Interaction Skills: - Business analyst must be able to do interaction with all type of people inside as well as outside the organization. Business analyst must have competency in facilitation, leadership, teamwork, solve problem and teach the member at the organization working of different projects.
    Technology related skills: - Business analyst must be familiar with all type of computer software application to support the company projects, documentation and increase the performance of the company in different projects on which the company is working. Business analyst must also be able to use the presentation software for the effective presentations and to make the project members understand the strategies and plans.

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  2. Karandeep singh23 January 2020 at 17:40

    Communication skills - With communication skills they can share their ideas and experiences regarding any project or group work to make better understanding of the concept in business. The good communication skills there are least chances of conflicts. Listening skills are also as important as speaking skills because with good listening skills person can clear most of their doubts.

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  3. Kerone Barnett23 January 2020 at 19:12

    The International Institute of Business Analysis explains the value of Business Analysis as “the practice of enabling change in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders.” This value is underscored by the six underlying competencies defined in Chapter 9, which are critical to the role and function of a Business Analyst, and how effective and accomplished he/she is when these competencies are consistently demonstrated within an organization. The competencies of Business Analysts are evolving each day and changing with greater advances in technology, tools and processes used in business.

    From the competencies mentioned, I believe Business Analysts must focus their energies on the developing their skills in line with the measures of effectiveness for each competency. For example, for Analytical and Problem Solving skills, they must be open to exploring new ideas and concepts, embrace learning as an ongoing process and be able to effectively communicate the impact of change for all stakeholders. For Organization and Time Management, Business Analysts must ensure they focus on the critical tasks at the right time to meet stakeholder expectations, accepting changes to project delivery over the lifespan of the business project. Another critical competency for Analysts is to work towards establishing a shared sense of ownership for team objectives across all stakeholders and the vision that drives their commitment to evolve and improve business capabilities.

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